1. Scope of Application
This Return and Refund Policy applies to all exhibition service products (including but not limited to exhibition booths, sponsorship packages, visitor registration fees, etc.) purchased from China Cross-border E-commerce Fair (hereinafter referred to as "we").
2. Eligibility for Return and Refund 2.1 Voluntary Cancellation by the Purchaser: If you need to cancel the purchased exhibition service and apply for a refund, you must submit a written application to us within the specified time limit:
- For booth and sponsorship package purchases: Submit the refund application at least 60 days before the exhibition opening date, and a refund of 80% of the paid amount will be granted; submit the application 30-59 days before the opening date, and a refund of 50% of the paid amount will be granted; no refund will be provided if the application is submitted less than 30 days before the opening date.
- For paid visitor registration: A full refund will be granted if the refund application is submitted 15 days before the exhibition opening date; no refund will be provided if the application is submitted less than 15 days before the opening date.
2.2 Cancellation or Postponement of the Exhibition by Us: If the exhibition is cancelled or postponed due to force majeure (such as natural disasters, public health emergencies, policy adjustments) or other reasons attributable to us, you have the right to choose a full refund or transfer the purchased service to the next exhibition.
2.3 Failure to Provide Services as Agreed: If we fail to provide the exhibition services as agreed in the contract (such as failure to deliver the booth as scheduled, significant reduction in service content), you have the right to apply for a refund according to the actual situation of the service deficiency.
3. Application Process for Return and Refund 3.1 You need to send a written refund application (including relevant information such as name, contact information, order number, purchase content and refund reason) to our designated email address.
3.2 After receiving your application, we will verify the relevant information within 5 working days. If the application meets the refund conditions, we will notify you of the refund approval result; if it does not meet the conditions, we will explain the reason in writing.
3.3 After the refund is approved, we will complete the refund processing within 15 working days, and the refund will be returned to the original payment account.
4. Exceptions to Refund No refund will be provided in the following circumstances:
4.1 You fail to participate in the exhibition or use the purchased services due to personal reasons (such as personal schedule conflicts, traffic problems) and do not submit a refund application within the specified time limit;
4.2 The exhibition is held as scheduled, but you are dissatisfied with the exhibition effect for subjective reasons;
4.3 You have violated the relevant regulations of the exhibition and caused losses to us, and we have the right to deduct the corresponding compensation from the paid amount before processing the refund (if applicable).
5. Contact Information If you have any questions about the return and refund policy or need to handle the refund application, please contact us at:
Email: kwa@hyfairs.com
Phone:86-591-87812359 
